Team Leader International Holiday Sales

Role & responsibilities

• Lead, coach and develop a team of 10 Journey Advisors with varying levels of sales and destination experience.
• Drive team booking and revenue targets through daily pipeline reviews, EBD tracking and closure monitoring.
• Maintain strong knowledge of ORN Europe itineraries, hotels, sightseeing, meals, coach arrangements, visas, insurance, package inclusions and pricing.
• Coach advisors on customer discovery, itinerary matching, objection handling, value selling, negotiation and booking closures.
• Support live customer calls and high-intent sales opportunities to resolve customer queries and close bookings.
• Train freshers and advisors transitioning from other destinations into Europe travel.
• Assess advisors' product knowledge, sales skills and readiness to handle customer enquiries independently.
• Ensure accurate communication of package details, inclusions, exclusions, pricing, payment terms and booking conditions.
• Share customer feedback, lost-sale reasons and product or pricing insights with internal teams.

Preferred candidate profile

• Achieve monthly team booking and revenue targets, with a proposed benchmark of 20 confirmed GIT bookings per advisor per month, subject to finalisation.
• Improve engaged-to-booking and will-book-to-booking conversion rates.
• Monitor individual advisor performance across bookings, revenue and conversion.
• Ensure product certification and conduct regular call coaching to improve advisor performance.
• Maintain a qualified sales pipeline, accurate EBD tracking, closure forecasts and consistent follow-up discipline.
• Maintain booking quality and minimise customer complaints and cancellations.
• Analyse cancellation reasons and identify opportunities to improve customer experience and booking conversions.