Team Leader (International BPO)
Closing Circle Consultant · Pune · onsite · Posted 52d ago
About a minute. You'll make an account on the way through.
About this role
Job Summary
We are looking for an experienced Team Leader to manage and drive performance for an International BPO process. The ideal candidate must have strong leadership skills, excellent English communication, and relevant experience in Banking/BFSI, Payments, Cards, or FinTech processes.
Key Responsibilities
- Lead and manage a team in an International BPO process.
- Monitor team performance, productivity, quality, and SLA/KPI achievement.
- Handle escalations and ensure effective resolution of customer issues.
- Conduct coaching, feedback, and performance improvement sessions.
- Ensure process compliance and adherence to client requirements.
- Prepare and share daily/weekly performance reports.
- Coordinate with Operations, Quality, and Training teams.
Mandatory Requirements
- International BPO experience is compulsory.
- Minimum 2+ years of Team Leader experience preferred.
- Strong experience in Banking / BFSI / Payments / Cards / FinTech.
- Fluent English communication is mandatory.
- Strong knowledge of KPI, SLA, Quality, Productivity, and CSAT.
- Strong team-handling and people-management skills.
- Comfortable working in rotational shifts.
Skills
Team Handling | International BPO | Banking | BFSI | Payments | Cards | FinTech | Customer Service | KPI | SLA | Quality | Escalation Management | Fluent English
Sourced from naukri