TEAM Leader - International Blended Process | Operations | BPO | KPI
White Bulb Technologies India · Mumbai · onsite · Posted 43d ago
₹4.0L - ₹5.0L PA1–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Manage & Lead a Team in International Voice/Blended Process
1+ year of experience in TEAM LEADER
Ensure SLA, KPI, & CSAT targets are achieved
Ability to handle escalations & challenging situations.
Salary - 4 to 7 LPA
Location - Navi Mumbai
Experience in Voice or Blended process
Excellent communication & team handling
Comfortable in rotational shifts
Immediate joining
Virtual Interview
Bonuses
Cabs Facility
1+ year of experience in TEAM LEADER
Ensure SLA, KPI, & CSAT targets are achieved
Ability to handle escalations & challenging situations.
Salary - 4 to 7 LPA
Location - Navi Mumbai
Required Candidate profile
Minimum 1 year of on-paper Team Leader experience in International BPOExperience in Voice or Blended process
Excellent communication & team handling
Comfortable in rotational shifts
Immediate joining
Perks and benefits
IncentivesVirtual Interview
Bonuses
Cabs Facility
Sourced from naukri
Skills
Quality MonitoringCSAT & NPSKPI & SLATeam handling & people managementRoot Cause AnalysisCoaching & MentoringExcellent Verbal And Written Communication Skillsperformance managementEscalation ManagementProcess ManagementKPI/SLA Management