Team Leader Inside Sales

Role Purpose

Lead and manage a team of 8 Academic Counsellors responsible for selling full-time offline UG & PG programmes on behalf of domestic and international universities/colleges, driving applications, registrations and final admissions.

Key Responsibilities

• Own and achieve monthly/annual admission and revenue targets for UG & PG programmes.
• Drive application, registration and admission conversion through structured counselling and follow-up.
• Plan and execute digital and BTL lead distribution, allocation and lead churning to maximise conversion.
• Monitor daily talk time, connected calls, follow-ups, counselling conversations and lead productivity of each counsellor.
• Conduct daily huddles, performance reviews and target vs. achievement analysis.
• Track funnel metrics: Leads Connected Counselling Applications Registrations Admissions.
• Coach counsellors on product knowledge, counselling, objection handling, follow-up and closing.
• Ensure timely calling and systematic follow-up of fresh, old, digital and BTL leads.
• Coordinate with Marketing/Operations/University teams for lead quality, campaigns, documentation and admission closures.
• Prepare daily/weekly/monthly MIS and performance dashboards.

Key KPIs

• Admission & Revenue Target vs. Achievement
• Application & Registration Target vs. Achievement
• Lead-to-Application and Application-to-Admission Conversion
• Digital/BTL Lead Churning & Productivity
• Daily Talk Time & Connected Calls
• Counsellor-wise Productivity
• Follow-up & Pipeline Conversion
• Team Attendance, Discipline & Performance

Ideal Candidate

Strong inside-sales leader with experience in Higher Education, EdTech, University Admissions or B2C/B2B sales, excellent team-handling and conversion skills, and a strong orientation towards targets, revenue and admissions closure.