Team Leader - Human Resources

Operational:

• Assists in making sure that employee facilities are maintained to Hyatt International's high standards of operation.
• Assists with the development, implementation and administration of employee relations, benefit and compensation, and recruitment programs.
• Maintains all applications, screens and interviews applicants suitable for positions.
• Maintains an updated list of applicants and applicant files.
• Carries out recruitment activities, prepares and posts vacancy announcements.
• Prepares and places newspaper and internet advertisements for open positions.
• Contacts applicants for screening interviews.
• Coordinates and attends job fairs.
• Screens applications and resumes.
• Interviews candidates when necessary and refers suitable candidates to Department Heads.
• Ensures that all applications are reviewed and that acknowledgment/reject letters are sent out 2 weeks from date of receipt.
• Coordinates all visas and immigration activities when necessary and monitors the passports and immigration papers of foreign national employees.
• Prepares letters of offer to new hires.
• Checks and documents applicant references.
• Assists with the coordination of the employee recognition programmes.

People:

• Assists to ensure that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures.
• Ensures a strong professional relationship with all levels of employees within the hotel.
• Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.
• Conducts new employee orientation when necessary.
• Supports the implementation of The People Philosophy in every department in the hotel.
• Conducts exit interviews for all resigned employees if necessary and provides feedback to the Personnel Manager.

Administration:

• Provides smooth and efficient administrative support in the Human Resources Department by assisting the Personnel Manager/Director of Human Resources in the planning, coordination and implementation of all office administration of the Human Resources Office.
• Responsible for the security and upkeep of personnel files.
• Coordinates and administers all paper flow within the Department.
• Ensures that personnel records are maintained accurately and efficiently.
• Prepares a monthly vacancy report.

Customer Service:

• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.

Financial:

• Be conversant with productivity ratios (and other key performance indicators) and produce the monthly turnover report, employee sick leave report, and vacation reports.
• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

Marketing:

• Assists the Personnel Manager with the compilation and implementation of all employee communications.
• Ensures that all in-house rules, regulations and personnel announcements are communicated to employees via notice board and/or email channels.
• Assists to prepare and monitor the Human Resources Calendar.

Other duties:

• Attends and contributes to all learning sessions and meetings as required.
• Is knowledgeable in statutory legislation in associate and industrial relations.
• Exercises responsible management and behaviour at all times and positively represents the hotel management team and Hyatt International.
• Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations.
• Reads the hotel's Associate Handbook and has an understanding of and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Human Resources function as dictated by the industry, company and hotel.