Team Leader - Healthcare Patient Support

Job Summary

If you are exploring healthcare support jobs in Kolkata and have leadership experience in patient-facing operations, this opportunity is designed for you. Fusion CX is hiring a Team Leader to manage healthcare customer service teams, drive patient satisfaction standards, and ensure compliance with service guidelines. Ideal for professionals seeking a Kolkata job vacancy for team leaders for patient support, this role combines operational supervision with patient experience excellence.

About the Role

As a Team Leader, you will guide and support patient service representatives, ensure quality adherence, and maintain performance benchmarks across healthcare support operations. The role requires strong people management skills, structured communication, and the ability to handle escalations professionally.

Key Responsibilities

• Provide encouragement and direction to team members while communicating team goals clearly.
• Identify skill gaps and recommend training or skill enhancement sessions.
• Answer team member queries and support problem resolution.
• Monitor team performance to ensure quality and guideline compliance.
• Conduct regular team meetings to reinforce best practices and expectations.
• Interact with patients when required to ensure satisfaction and resolution.
• Handle escalated patient complaints effectively and professionally.
• Maintain service quality standards and operational consistency.

Education

• Graduation from a recognized institution.

Experience Skills

• Minimum 2 years of documented experience as a Team Leader.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office applications, including Word and Excel.
• Ability to coach, mentor, and guide teams toward performance targets.
• Strong problem-solving and escalation management capability.
• Ability to maintain composure in patient-sensitive scenarios.

Language Communication Requirements

• Clear and professional communication skills required.
• Ability to handle patient interactions with empathy and clarity.

Other Requirements

• This is an onsite role.
• Work Mode: Work From Office (WFO).

Location: Kolkata, India

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.