Team Leader - Front Office

Company Description

Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.

Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.

Job Description

We're looking for an enthusiastic and organized Team Leader - Front Office to join our team in Udaipur, India. In this pivotal role, you will lead and inspire a dynamic front office team while delivering exceptional guest experiences. As a Team Leader, you will be the backbone of our front office operations, ensuring seamless service delivery, maintaining high operational standards, and fostering a collaborative and supportive work environment. Your leadership, combined with your customer-focused approach and analytical mindset, will drive team performance and contribute to our organization's success.

• Lead, supervise, and mentor the front office team to ensure consistent delivery of outstanding guest service and adherence to organizational standards
• Manage day-to-day front office operations, including check-ins, check-outs, reservations, and guest inquiries with efficiency and professionalism
• Handle guest concerns and complaints with empathy and decisiveness, implementing effective solutions to ensure memorable guest experiences
• Train, develop, and coach team members on front office procedures, systems, and customer service excellence through ongoing support and feedback
• Utilize property management systems (such as Opera) to manage reservations, guest profiles, and operational data with accuracy and attention to detail
• Schedule staff effectively, manage workload distribution, and ensure adequate coverage to maintain service quality at all times
• Conduct regular team briefings to communicate priorities, updates, and personalized service strategies that enhance guest satisfaction
• Monitor team performance through analytical review of metrics, identify areas for improvement, and implement innovative solutions to drive results
• Foster a collaborative and inclusive team culture that encourages open communication, transparency, and mutual support among team members
• Maintain detailed records, prepare reports, and communicate operational insights to senior management with clarity and precision
• Resolve conflicts and challenging situations with resilience and assertiveness while maintaining professional relationships
• Ensure compliance with company policies, procedures, and safety protocols across all front office operations
  
  

Qualifications

• Service-focused personality with a genuine passion for delivering exceptional guest experiences and building lasting relationships
• Proven experience in a front office leadership or supervisory role within the hospitality industry or similar customer-facing environment
• Strong proficiency with property management systems, particularly Opera or comparable front office software platforms
• Excellent interpersonal and communication skills, both written and verbal, with the ability to interact effectively with guests and team members at all levels
• Demonstrated problem-solving abilities and strong analytical skills to assess situations and implement effective solutions
• Proven ability to lead by example, inspire team members, and foster a positive, collaborative work environment
• Strong organizational and time management skills with the ability to prioritize multiple tasks and manage competing demands
• Experience in staff training, development, and performance management
• Conflict resolution and guest complaint handling expertise with a focus on turning challenges into opportunities
• Proficiency in scheduling, resource planning, and workload management
• Attention to detail and commitment to maintaining high operational and service standards
• Flexibility and resilience to adapt to changing priorities and work in a fast-paced environment
• Knowledge of front office procedures, protocols, and best practices in hospitality operations
• Ability to analyze operational data and metrics to drive continuous improvement and goal achievement
  
  

Additional Information

• An opportunity to be with world's preferred hospitality company
• Captivating and rewarding experience working alongside passionate professionals
• Range of exclusive Heartist Benefits
• Develop your talent through learning programs by Academy Accor.