Team Leader - Fraud Analyst

Dear Candidate,

Trust you are doing Well.

We have an urgent opening for Team Leader - Operations with a leading MNC for Gurgaon Location

Please find below details.

• Designation - Team Leader - Operations
• Role - Assistant Manager
• Industry - BPO
• Domian - Banking Operation (Fraud Operations)

Key Responsibilities

• Lead and manage a team handling fraud investigations, monitoring, and escalation of potential high-risk/fraudulent activities.
• Support the team in managing customer-impacting claims and ensure compliance with operational and regulatory requirements.
• Manage activities related to Fraud, Disputes & Chargebacks.
• Work closely with client stakeholders to address business requirements and escalations.
• Provide effective coaching, mentoring, and performance guidance to team members.
• Drive team performance and ensure achievement of SLA/KPI, productivity, quality, and TAT targets.
• Monitor and resolve escalations and complaints within defined timelines.
• Ensure adherence to client and internal InfoSec, compliance, and operational guidelines.
• Identify process gaps and drive continuous improvement initiatives.
• Conduct regular one-on-one meetings to understand and resolve team members challenges.
• Monitor and manage absenteeism and attrition.
• Actively participate in weekly, monthly, and quarterly business reviews.

Desired Skills

• 4+ years of relevant experience with minimum 1 year of TEAM HANDLING experience on Papers. Preferably in Fraud Operations / Financial Crime / Disputes / Chargebacks.
• Strong knowledge of the Financial Crime and Fraud landscape.
• Excellent written and verbal communication skills.
• Proven experience in team handling and people management.
• Strong coaching, mentoring, prioritization, and multitasking skills.
• Good analytical and problem-solving abilities.
• Ability to work effectively under pressure and meet timelines.
• Strong stakeholder and escalation-management skills.
• Willingness to work in rotational shifts.

5 Days Working

Rotational Shifts

Cab Facility

Opportunity to work in the Fraud & Financial Crime domain

Growth opportunities in Operations & People ManagementRole & responsibilities.

To get your interview scheduled, please connect with HR Bhoomi - [phone removed] or email your resume at [email removed]

Best regards,

HR Bhoomi