Team Leader For Recoveries

Job Summary

Should be able to manage the day today planning, Operational challenges, problem-solving of external vendors / team.

Responsibilities

• Analyse the performance of collection agencies and provide them corrective action for improvement.
• Preparing daily/weekly/monthly reports basis the performance of agencies.
• To ensure delivery of expected collection targets and set high performance levels. Should be able to develop the team, to ensure delivery of a consistently superior customer experience and high customer satisfaction levels.
• Delivery of team collection targets, quality, portfolio coverage and productivity targets & indicators. People Management, including all HR related issues, as well as staff development.
• Ensuring that the field executive visits maximum number of cases in a day as per company policy.

Key Skills

• Collection Agencies Performance Analysis
• Corrective Action
• Vendor Management
• Team Development
• Reporting (Daily/Weekly/Monthly)
• People Management
• Staff Development
• Customer Experience
• Field Visits

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