Team Leader_Field Sales (Health Insurance)

Company Overview:

We are Star Health & Allied Insurance Co. Ltd., Indias leading private Health Insurance company. Headquartered in Chennai, we began our operations in 2006 as India's first standalone Health Insurance provider. Today, with over 14,000 Network Hospitals , 850+ branch offices spread across the country, over 6.40 lakh agents and over Rs. 30,300 crore in paid claims, we are truly the health insurers to the nation.

With over 15,000 employees, we offer innovative services and products in health, personal accident and overseas & domestic travel insurance aligned with the needs of the Indian Market. With meticulously crafted insurance policies, we continue to address the unique health needs of people. Having covered more than 17 crore lives since inception, we are scaling up our services to ensure that more lives are covered under Health Insurance.

Being the Health Insurance Specialist, we ensure that timely assistance is provided during health emergencies. Our dedicated in-house claim settlement team has an excellent track record of settling more than Rs. Four crores as claim amount every hour.

We offer products for every market sector, from individuals to families and corporates. As a new age company, we operate directly through various channels, including digital, aggregators, brokers, etc., to cater to the needs of all sections of society. We are also a leader in the field of bancassurance and have long-standing partnerships with several banks.

Along with offering a broad selection of specialist products and Health Insurance, we also offer free Tele health consultations with our expert team of in-house doctors, along with a free second medical opinion if necessary. We have completed over 8 lakh consultations which focus on primary care, specialists referral, secondary opinions and decision support.

Our most significant element is our customer service and the experience we provide. We have a 24x7 multilingual call centre, which is dedicated to claims assistance. Additionally, customers can benefit from hassle-free internal claim resolution without any TPA (third party administrator).

In this digitally driven world, we have adapted to the current trends by digitally transforming ourselves with innovative technologies to guarantee the quality of service, ease of access and seamless user experience for all our customers.

Company Website : https://www.starhealth.in/

Key Responsibilities

l Team Management: Train, and mentor Field Sales/Operations Executives (FOS). Conduct regular team briefings and performance reviews.

l Target Achievement: Assign daily, weekly, and monthly targets to team members. Drive direct sales, Collect NOPs.

l Field Monitoring: Accompany team members on field visits for on-the-job coaching, customer negotiations, and quality checks.

l Performance Tracking: Monitor Key Performance Indicators (KPIs) like conversion rates, turnaround time (TAT), and field productivity metrics

l Escalation Handling: Resolve high-priority customer escalations and disputes that arise in the field.

l Compliance & Reporting: Ensure the team strictly adheres to company policies, regulatory guidelines, and data security standards. Submit daily/weekly performance and progress reports

Typical Requirements

l Experience: 2 to 7 years in field sales, channel sales, or operations, with at least 1-2 years in a team-handling role.

l Education: Typically a Bachelor’s degree (B.Com, BBA, etc.) or equivalent.

l Skills: Strong negotiation, team motivation, conflict resolution, and local geography knowledge.

l Industry: Common in Banking, Financial Services and Insurance (BFSI), logistics, telecom, and FMCG sectors

JOB LOCATION - Sarita VIhar (Delhi)

Call@[phone removed] for more Info- (HR Sumit Sharma)