Team Leader Field Collection

Team Leader Collection JD

Experience in to Filed collection and Team Handling
DRA is Mandatory
Awareness of basic operational metrics and verbiage to handle Day to day operational activity
Responsible for Managing a Team set the standards to ensure that Client service levels are delivered effectively
Coordinate with various departments and ensure faster resolutions
Motivating the team and driving towards a high sense of satisfaction
Give timely feedback to the team with a view towards improving Operational and individual efficiency
Ensuring maximum productivity
Client interaction as and when required; incorporate feedback into the system.
Provide inputs to the quality and training teams on various aspects for process improvement
Drive towards high satisfied customers