Team Leader (Deputy Manager) - Outbound Call Center -Mortgage Products

Greetings from HDFC Sales Pvt Ltd

Designation: Deputy Manager

Department: Lead Management System (LMS)

Role/Functional Area: Team Leader (to handle 10 - 15 telecallers)

Location: Chennai (Vadapalani)

Experience: 4 - 8 years

Salary: As per industry standard + Monthly Incentives

Roles and Responsibilities:

Motivating and inspiring the team to surpass their potential.

Improving the team and facilitating the communication among the members of team.

Exceeding and meeting departmental objectives, including conversion targets, and lead generation.

Creating sense of ownership within the employees and resolving employee issues, if any.

Encouraging, supporting, and motivating actively ones peer team.

Looking constantly for development as well as continuous improvement for the entire team.

Monitoring, organizing, and coaching team on a day-to-day basis.

Communicating the company's purpose, core values, vision to the front employees.

Ensuring that the employees follow their schedules properly as designed.

Striving for new ways continually, to increase the opportunities of sales.

Handling escalated calls, complaints, questions, and queries as necessary.

Facilitating cross-functional communication within employees for improved working condition.

Creating a conducive work environment for all the call centers employees.

Carrying out team meetings and actively participating in the monthly and weekly meetings.

Documenting general reports on each team members performance and targets as well as ensuring that they exceed the targets.

Skills and Specifications

Strong knowledge of customer care techniques and processes.

Exceptional analytical and listening skills.

Ability to operate well in a call center team environment.

Familiarity with several voice-logging systems and tools.

Keenness and flexibility to work extended hours.

Natural flair for coaching, motivating, and interacting with people.

Education and Qualifications

Candidate Desired Profile:

Bachelors degree in administration, commerce, management or any related field from an accredited institution.

4 years of experience of Telesales/ call center, minimum 1 year as a Team Leader.

Immediate Joiners are highly preferred.

Interested candidates can share cv with [email removed]

Regards

Sakthipriya G

Regional HR

HDFC Sales