MUMBAI · FULLTIME
Team Leader - Customer Service & upselling
Career Goals Thane
Mumbai · onsite · Posted 5d ago
Sourced from
Undisclosed4–9 yrsfulltimeMumbai
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Section · 01
About this role
Key Responsibilities
- Inbound Customer Support: Handle inbound calls from customers regarding Retail Liabilities and Credit Cards, addressing queries and processing requests to ensure customer satisfaction.
- Quality Service Delivery: Provide quality communication and customer service within established productivity and service benchmarks.
- Issue Resolution: Ensure timely resolution of customer issues, aiming for "customer delight" and consistent service experience.
- Process Adherence: Complete specified logs and adhere to information security and quality process norms.
- Feedback Implementation: Act on feedback from Team Leaders, Coaches, or Quality teams to improve performance.
Job Requirements:
- Graduate with 4+ years or Post Graduate.
- Minimum 3 years of experience leading a team of 15+ employees.
- Strong people management and leadership skills.
- Experience in Virtual Banking, Relationship Management, or Tele-sales within BFSI preferred.
- AMFI/IRDA certification preferred.
- Excellent communication, interpersonal, and stakeholder management skills.
- Target-driven with a customer-centric approach.
Qualification: Graduate +4 years experience
Location: Andheri / Thane / Airoli
Sourced from naukri
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Section · 02
Skills
Customer Serviceretailcustomer satisfactionPeople managementCustomer SupportCustomer Centricservice deliverybfsiInbound CallsBankingInformation SecurityStakeholder ManagementSalesinboundRelationship Management