Team Leader Customer Service GGN
Sitel Licensed Insurance Services · Gurugram · onsite · Posted 22d ago
About a minute. You'll make an account on the way through.
About this role
About Us
Job Summary
We are currently hiring for the Team Leader - Operations for a US Travel or Ticketing Voice Process.Job DetailsShift Timings :US Shift.
Working Days. : 5 days a week.
Work mode : Onsite Role
Weekly Off : Rotational Shift & 2 Rotational off.
Work Location : Gurgaon Sector
Experience : Minimum 3 Years of mandatory including at least 1 year of Team Leader experience.Communication: Excellent English Communication Skills (verbal and written).Key Responsibilities:Attrition & Shrinkage Management.People Management & DevelopmentCoaching and PerformanceMetric Control and AdherenceBottom Quartile ManagementProcess and Policy GovernanceClient and Stakeholder ReportingTarget Achievement
Primary Job Responsibilities
Skills/Knowledge/Abilities
Education
Experience Target
Specialized Certifications
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