Team Leader- Corporate-Ops-LC_LG Issuance
Mashreq Global Services · Remote · remote · Posted 28d ago
Undisclosed5–8 yrsfulltimeSourced from
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About this role
Job Purpose
The incumbent will be responsible for checking Export payment Discount under Export/Import as per Bank s internal policies as well as ICC guidelines and lodging the transactions in the processing system. The coverage will be all the areas of Trade Finance for various business segments
Key Result Areas
- Document checking against L/C or SBLC should be as per UCP/ISBP/ISP as applicable and corresponding to all applicable ICC guidelines as well as internal policies of the bank
- Perform sanction checking of relevant parties in documents
- Handle Commodity Trade Operations documents
- Responsible for inputting documents into the system and prepare SWIFT for advising
- Ad-hoc tasks given by the Team Head
- Ensure errors/knowledge gaps resulting in rejection of docs are shared with line manager/team to address customer service issues.
Operating Environment, Framework and Boundaries, Working Relationships
- Multi-discipline, multi-cultural work force involving financial and non-financial processes across UAE & IBG
- Competitive environment, constant endeavor to maintain edge in the market, Quality of service is the key in this model, has to cater to different business segments(CIBG/RBG/IBG) as per distinguished needs. Understanding and accurate analysis/interpretation of ICC publication as well as remaining abreast to the global compliance scenarios, Trade Based Money Laundering as well as Geo political situations is considered being proactive.
Problem Solving
- Managing customers expectations, Ideation and working on automation projects
- Participating in Team Huddles and showing enough Teamwork to provide solutions to any issues
- Ensure solutions are implemented on fast track basis and work closely with onshore unit to ensure seamless client delivery.
- Ensures efficient processing of transactions, adherence to service standard and quality services to both internal and external customers.
- Acts as a final checker of import or export bills documents and ensures the consistency of documents examination standard among checkers.
- Ensures that the practice and procedures stated in relative manual have been strictly followed during the course of transaction processing.
- Recommends actions in relation to changes in law, Rules of International Chamber of Commerce, Government regulations and bank policies which will affect the checking of import/export transactions.
Decision Making Authority & Responsibility
- Taking corrective and preventive action based on Customer complaints, Ops error and quality/RCSA analysis.
- Immediately escalates any error/customer complaints/service defect/issues raised by counter party to the manager.
- Shares responsibility with his/her seniors.
- Must possess managerial capability to lead a team
Knowledge, Skills and Experience
- Bachelors Degree
- At least 5-8 years of relevant working experiences in Trade Operations
- Trade experience of 3-4 years is a must.
- Strong communication skills and interpersonal skills
- Proficiency in MS Office (Word and Excel)
- Attentive to details, strong analytical skills and interpersonal skills
- Able to work under pressure, excellent organizational skills and good team player.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceAutomationanalytical thinkingMoney launderingExportcorrective and preventive actionfinancial processesclient deliveryCustomer ComplaintsRcsaSwiftCommunication SkillsoperationscompliancefinanceShares
About Mashreq Global Services
Mashreq Global Services
Financial Services
1.7k+
employees
1967
59 years old
Dubai, Dubai
AE
₹11L PA avg
Avg at Mashreq Global Services
About
Mashreq Bank offers a range of banking solutions.
Industries
Financial Services
Employee ratings
10 reviews
3.2/ 5
Culture
2.2
Career growth
2.0
Work-life
2.8
Employees rate it well for
Compensation & Benefits34Overall Company32
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