{"@context":"https://schema.org","@type":"JobPosting","title":"Team Leader – Contact Center Service(Domestic)","description":"

Roles and Responsibilities :

Lead a team of customer service representatives in the command center, ensuring efficient handling of domestic voice calls and emails.
Monitor and analyze performance metrics to identify areas for improvement, implementing changes to optimize productivity and quality.
Collaborate with other teams to resolve complex issues escalated from fleet, providing expert guidance on technical matters.
Develop training programs to enhance team members' skills in handling high-pressure situations, improving overall resilience and adaptability.

Job Requirements :

5-12 years of experience in a similar role within a service industry or related field (BPO/call center/e-commerce).
Strong leadership skills with ability to motivate and manage a diverse team remotely.
Excellent communication skills for effective collaboration with internal stakeholders at all levels.
Proficiency in managing multiple priorities simultaneously while maintaining attention to detail.
Being multilingual would be an added advantage

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