Team Leader - Complaints Management Unit

Role & responsibilities

• Timely closure of customer complaints.
• Regulatory complaint management and compliance.
• Team productivity and performance management.
• Quality assurance and governance adherence.
• Complaint trend and root-cause analysis reports.
• Management dashboards and operational reviews.
• Process improvement and customer experience initiatives.
• Effective communication with internal and external stakeholders.
• Continuous improvement initiatives to enhance customer experience

Preferred candidate profile

• Graduate in any discipline.
• 6 to 10 years of experience in Customer Service, Complaints Management, Operations, or Grievance Redressal.
• Minimum 3 to 5 years of people management experience.
• Experience in Life Insurance, General Insurance, industry preferred.