Team Leader- Collections

Responsibilities

• Develop and execute a comprehensive strategy aligned with the companys business goals and regulatory requirements.
• Continuously assess and refine approaches including field collections and outbound collections calling to optimize results.
• Lead and monitor Area Collection Managers including collection coordinators feet on street (FOS) collection teams.
• Provide guidance, training, and performance feedback to enhance collection skills and knowledge.
• Set and manage collection targets for the team, ensuring that targets are met or exceeded.
• Implement performance measurement and incentive programs to drive results.
• Implement quality control measures to maintain accurate and ethical collection practices.
• Conduct regular audits of collection activities, documentation, customer interaction.
• Collaborate with Field collection team to ensure seamless coordination between field and non-field collection teams.
• Provide support and resources to optimize field collection activities.
• Ensure that the collection teams adhere to all relevant laws, regulations, and internal policies.
• Stay updated on changes in collection laws and industry best practices.
• Ensuring that code of conduct RBI guidelines on collections to be practised.

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