Team Leader- Collections - Hyderabad

Job Summary

Collections Strategy: Develop and execute a comprehensive strategy aligned with the companys business goals and regulatory requirements. Continuously assess and refine approaches including field collections and outbound collections calling to optimize results.

Responsibilities

• Lead and monitor Area Collection Managers including collection coordinators feet on street (FOS) collection teams.
• Provide guidance, training, and performance feedback to enhance collection skills and knowledge.
• Set and manage collection targets for the team, ensuring that targets are met or exceeded.
• Implement performance measurement and incentive programs to drive results.
• Implement quality control measures to maintain accurate and ethical collection practices.
• Conduct regular audits of collection activities, documentation, customer interaction.
• Collaborate with Field collection team to ensure seamless coordination between field and non-field collection teams.
• Provide support and resources to optimize field collection activities.
• Ensure that the collection teams adhere to all relevant laws, regulations, and internal policies.
• Stay updated on changes in collection laws and industry best practices.
• Ensuring that code of conduct RBI guidelines on collections to be practised.

Experience

• 5-7 years

Job Type

• Full time

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.