Team Leader Collection (Call Centre)

Job Description:

Key Responsibilities:
Lead and manage the outbound collections team to meet performance targets.
Develop and execute dialer strategies to enhance productivity and collection efficiency.
Allocate campaigns and resources based on analytical insights and trends.
Monitor agent performance, ensuring adherence to scripts and compliance policies.
Track and analyze collection metrics to identify improvement areas and implement corrective actions.
Collaborate with stakeholders to optimize the collections process and improve recovery rates.
Maintain MIS reports using Excel, Word, and PowerPoint for performance tracking and data presentation.
Ensure effective team training, motivation, and retention to foster a high-performance culture.

Requirements:
Graduation with DSA certification.
Experience in team handling and call center management.

Benefits:
1 Sat off, along with all sundays fix off
Incentives