Team Leader - Collection - Auto Finance

Duties and Responsibilities:

Collection strategy:

- Set collection business plan that maximizes profits and asset growth of the company.

- Improve collection performance through developing key strategies including segment of accounts, allocation and activity, organization and team structure, outsourcing, and repossession criteria.

- Monitor collection performance through business analysis such as KPI and Performance Quality Review.

- Improve collection policies according to strategic direction.

Collection management:

- Select and assess collection vendors to improve performance and efficiency of outsourcing.

- Receive reports from collection managers who manage vendors and supervise them.

- Determine and approve on operational tasks including allocation, activity, litigation, repossession, write off, and complaint resolution.

- Oversee improvement and introduction of collection systems.

Team management and employee development:

- Lead and develop employees to increase skills and competencies.

- Promote effective teamwork and an inclusive environment for all employees.

- Coach direct reports and ensure they understand their impact on the team.

- Set and clearly communicate expectations.

Collection process set up for launching:

- Review collection policy and set up detailed operational process for the policy.

- Direct and ensure that all employees develop and test for collection management.

- Support all other duties related to the launch.

Knowledge and Skills:

- Understand collection process and KPIs pertained to auto finance product.

- Possesses strong critical thinking, problem solving, and decision making skills.

- Demonstrates strong presentation skills and ability to explain complex concepts.

- Excellent communication skills, both oral and written.

- Power Point Presentation development and presentation skills.

- Excellent interpersonal relations skills, including relationship building with internal and external customers.

Education and Experience:

- Bachelors degree/PG

- 12+ years of relevant experience in collection within Consumer Financial Services, Automotive Finance industry background preferred.