Team Leader - Call Centre
Tata Capital · Bengaluru · onsite · Posted 31d ago
Undisclosed1–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Manage and supervise a team of customer support representatives to achieve sales targets and provide exceptional customer service.
- Develop and implement strategies to improve team performance, productivity, and quality.
- Analyze customer feedback and implement changes to enhance the overall customer experience.
- Collaborate with other departments to ensure seamless operations and drive business growth.
- Train and coach new hires to ensure they meet performance expectations.
- Monitor and report on key performance indicators to senior management.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceCustomer Experiencecrm softwareCustomer Supportcrmsales targetscustomer feedbackteam managementoperationsSalesFinancial ServicesCommunication And Interpersonal Skills
About Tata Capital
Tata Capital
NBFC
12.4k+
employees
2007
19 years old
Mumbai, Maharashtra
India
About
Tata Capital operates in the financial services sector, offering a diverse range of solutions including commercial finance, personal loans, and wealth management.
Industries
NBFCFinancial Services
Employee ratings
5,719 reviews
3.9/ 5
Culture
3.8
Career growth
3.4
Work-life
3.8
Employees rate it well for
Work Culture402Salary377Work Life Balance336Work Environment315Senior Management246
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