Team Leader - Business Excellence
MetLife · Noida · onsite · Posted 23d ago
Not disclosed4–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Technical Skills
- Expertise in Power Platform tools:
- Power Automate (Desktop & Cloud flows)
- Power BI (Including DAX - Data Analysis Expressions)
- Power Apps (Canvas & Model-driven)
- M365 Copilot (Chat, Studio, Agent development)
- SharePoint Site
- Working knowledge of VBA scripting, SQL, Python, Generative AI, Tableau, and RPA tools.
- Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint.
- Capability to deliver training sessions on automation and Power Platform tools.
- Strong analytical skills include capacity planning, effort estimation, FTE modeling, and predictive analysis.
- Experience: 4–7 years in Business Excellence / Process Improvement / Automation.
- Proven ability to identify process gaps and apply structured root cause analysis to deliver sustainable solutions.
- Strong stakeholder management skills with the ability to collaborate, influence, and drive outcomes.
- Ability to plan, analyze, and drive continuous improvement and innovation initiatives.
- Excellent communication, interpersonal, and project management skills.
- Ability to engage with senior leadership, business partners, and global stakeholders.
- Hands-on experience in creation of tools for:
- Workflow automation
- Data extraction and transformation
- Development of Copilot agents and chatbots
- Develop intuitive Power BI dashboards incorporating DAX-based calculations
- Ability to drive an efficiency-focused and high-performance work environment.
- Strong collaboration skills across cross-functional teams with diverse requirements.
- Excellent verbal, written, and listening skills.
- Strong decision-making capability with a results-oriented mindset.
- Effective negotiation and influencing skills.
- Ability to think creatively and drive innovative problem-solving.
- Strong relationship management with internal and external stakeholders.
- Ability to identify business needs and evaluate alternative solutions.
- Operational Excellence & Strategy
- Lead and implement business excellence initiatives aligned with organizational goals.
- Identify and eliminate inefficiencies across key operational functions (e.g., underwriting, claims, customer service).
- Project Leadership
- Manage end-to-end cross-functional projects, including automation and transformation programs.
- Develop business cases, define KPIs, and ensure effective benefits realization and tracking.
- Process Improvement
- Analyze existing processes to identify gaps and inefficiencies.
- Apply data-driven methodologies to implement optimized solutions.
- Facilitate root cause analysis and corrective/preventive actions.
- Compliance & Risk Management
- Ensure adherence to regulatory requirements and internal governance standards.
- Identify operational risks and implement mitigation strategies.
- Team Development & Collaboration
- Mentor and coach team members on power tools.
- Foster a culture of innovation, accountability, and continuous improvement.
- Drive collaboration across functions to achieve business objectives.
Sourced from foundit
Skills
M365 Copilot Chat Studio Agent developmentPower Automate Desktop Cloud flowsPower BI Including DAX - Data Analysis ExpressionsSharePoint SiteRPA ToolsVBA scriptingPythonTableauSQLGenerative AiPower Apps Canvas & Model Driven
About MetLife
MetLife
Insurance
4k+
employees
2008
18 years old
New York
United States (USA)
₹9.3L PA avg
Avg at MetLife
About
As a global leader in protection planning, MetLife offers insurance and financial solutions, serving individuals and businesses in over 50 countries.
Industries
InsuranceFinancial Services
Employee ratings
10 reviews
4.0/ 5
Culture
3.5
Career growth
3.3
Work-life
3.7
Employees rate it well for
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