Team Leader - BPO Operations

• Manage and supervise telecaller teams to achieve high levels of productivity and customer satisfaction.
• Implement and maintain call quality assurance processes to ensure consistency and excellence.
• Monitor and analyze floor metrics to identify areas for improvement and optimize performance.
• Develop and implement strategies to enhance team performance and meet business objectives.
• Collaborate with other departments to ensure seamless operations and alignment with company goals.
• Provide coaching and training to team members to improve their skills and knowledge.

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