TEAM LEADER / ASSISTANT MANAGER US TAX - CHAT PROCESS
Pacific Group · Hyderabad · onsite · Posted 59d ago
Undisclosed7–12 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Information
Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.
Job title: TEAM leader / assistant manager US TAX CHAT process
Job Location: Hyderabad
Job Type: Full Time
Job Shift: Night Shift
Job Category: Finance Accounting
Who We Are Looking For We're looking for an experienced US Tax professional with:
- 7+ years of experience in US Individual and Business Tax
- At least 2 years of experience in a supervisory role
- Experience leading customer-support or tax operations teams
- Strong knowledge of IRS regulations and state taxation
- Experience handling customer queries through chat or written channels
- Strong written communication and problem-solving skills
- Immediate availability preferred
- Lead, coach and mentor a team of US Tax Chat professionals
- Supervise real-time customer interactions through chat channels
- Ensure timely, accurate and customer-friendly responses
- Monitor chat quality, productivity, response time and service levels
- Support the team in resolving escalated and complex tax queries
- Allocate workloads and ensure timely completion of deliverables
- Ensure adherence to chat processes, quality standards and tax guidelines
- Drive performance improvement and capability building
- Keep the team updated on changes in tax laws and regulations
- US Tax Expertise
Strong knowledge of US Individual and Business Tax, IRS regulations and state taxation - Chat Operations
Ability to supervise live-chat queues, written responses and customer escalations - Team Leadership
Experience coaching teams and managing productivity, quality and performance - Customer Focus
Ability to resolve tax-related queries while delivering a positive customer experience - Communication
Strong written communication, organization and multitasking skills
- Bachelor's degree in Accounting, Finance or a related field; EA, CPA or other relevant tax certification preferred
Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.
Sourced from naukri
Skills
Customer ExperienceService qualityleadership developmentFinance AccountingCapability Buildingtax operationsCustomer QueriesBusiness TaxHandling Customer QueriesoperationsTaxationAccountingfinanceChat Process
About Pacific Group
Pacific Group
Urban Transport
201-500
employees
Redlands
headquarters
₹7.1L PA avg
Avg at Pacific Group
About
Pacific was formed to serve the clients with the best services in the field of outsourced accounting. As years passed, we have become leaders in the Outsourcing field because of our excellent client service and dedicated efforts. Pacific has always been a People Firstorganization where each resource is valued for the skills and dedication they have. The drive to help our clients grow and succeed has led the organizations phenomenal growth over the past few years. Today, the Pacific Group has not just marked its success in Outsourced Accounting, but also in Software, Recruitment and Marketing fields.
Industries
Urban Transport
Employee ratings
10 reviews
3.7/ 5
Culture
3.6
Career growth
3.4
Work-life
3.7
Employees rate it well for
Skill Development40Work Satisfaction39
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