Team Leader //Assistant Manager//International BPO
Hiresquad Resources Private Limited · Bengaluru · onsite · Posted 34d ago
About a minute. You'll make an account on the way through.
About this role
Leading BPO in Bengaluru
Hiring For Team Leader/Assistant Manager
Require Experience in
US Voice Process
CTC UPTO 8LPA(based on last CTC & Experience)
Require min 1Year as Team Leader Experience in International BPO
Looking for Candidates from International BPO ONLY
Strong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS, SLA
Must have Excellent Communication Skills
Mail CV at [HIDDEN TEXT]
Description Essential Functions/Core Responsibilities
• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations
• Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
Mail CV at [HIDDEN TEXT] or call at [phone removed]
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