Team Leader - Asset Protection Operations

Greetings from TCS!!!
TCS presents an excellent opportunity for Team Leader - Asset Protection Operations
Role: Team Leader - Asset Protection Operations
Desired Experience Range: 4-8 Years

Location- Chennai, Bangalore, Hyderabad, Pune, Kochi, Mumbai, Delhi

Role Summary

Lead daily Asset Protection operations across alarm monitoring, fraud investigations, exception management, and video evidence services while ensuring operational excellence, compliance, and KPI achievement.

Key Responsibilities

• Manage day-to-day operations across KCAC, MAX, and VIEW Room functions.
• Ensure achievement of alarm response SLAs, investigation turnaround times, and video retrieval targets.
• Monitor productivity, quality, compliance, and operational performance metrics.
• Oversee incident escalations, fraud investigations, and critical event management.
• Ensure compliance with UL standards, legal requirements, and corporate policies.
• Coordinate with Asset Protection Managers, Facilities, Legal, HR, Retail Operations, and external agencies.
• Drive workforce planning, queue management, staffing, and resource allocation.
• Conduct coaching sessions and performance reviews for team members.
• Lead process improvement initiatives focused on service quality, efficiency, and risk reduction.

Primary Competencies

• Asset Protection Operations Management
• Team Leadership
• Incident Management
• KPI & SLA Governance
• Compliance Management

Secondary Competencies

• Workforce Management
• Risk Management
• Stakeholder Communication
• Quality Assurance
• Continuous Improvement