Team Leader - Arabic
Taskus · Mumbai · onsite · Posted 28d ago
Undisclosed3–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
- Manage and supervise a team of customer service representatives to ensure high-quality service delivery.
- Develop and implement effective training programs to enhance team performance and productivity.
- Monitor and analyze customer feedback to identify areas for improvement and implement changes.
- Collaborate with other teams to achieve business objectives and goals.
- Provide coaching and mentoring to team members to help them develop their skills and career.
- Ensure compliance with company policies and procedures.
Job Requirements
- Proven experience as a Team Leader or similar role in the BPO industry.
- Strong knowledge of Arabic language and culture.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong analytical and decision-making skills.
- Experience in managing and motivating a team to achieve high performance levels.
Sourced from naukri
Skills
Customer Serviceservice deliverycustomer feedbackArabic languageLeadership SkillsbpocomplianceCoaching
About TaskUs
Taskus
BPO
12.2k+
employees
2008
18 years old
New Braunfels, Texas
United States (USA)
About
We exist to empower people to deliver Ridiculously Good innovation to the world’s best companies.
Industries
BPOTelecom
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