Team Lead

Role & responsibilities

Responsible for managing the operations seamlessly and timely SLA delivery, along withmaintaining high levels of employee and customer satisfactionInsurance Sales (Health Insurance)Establish & Manage Relationships / Engagement with the Clients.Oversight of the team organizes resources, sets goals, calls out strategy from Executives and the client on a day-to-day basis, reporting responsibilitiesManaging day-to-day Sales targets (B2C Sales)To monitor and document the work schedule of staff and absences.Build a strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growthTaking weekly and monthly calls with clients to understand the expectations from the teams, and providing updatesEnsure that all audit-related issues are brought to a closeIdentify and drive continuous improvements and initiatives in the processCoach & mentor the Team lead so that they can manage their teams betterTo ensure that all internal customer queries are followed up on a timely basisCollaborate with internal teams.To be the Key contact for all problems and queries with the specific business assigned.Take on special projects as per business needAction-Oriented, Integrity and Trust, PerseveranceCommand Skills, Problem Solving, Drive for results, Standing along and Directing Others, Managing & measuring work.Ability to handle sales pressureExcellent verbal and written communication skillsStrong external and management reporting skills.

• Interested candidates can share their updated resume at: [email removed],
• Or Can reach out on [phone removed]