Team Lead
TP · Bengaluru · onsite · Posted 56d ago
About a minute. You'll make an account on the way through.
About this role
Hiring JD - Operations Team Lead | Bengaluru
Job Title: Operations Team Lead
Location: Bengaluru
Experience: 5-8 Years
Employment Type: Full-time
Job Summary
We are seeking an experienced and results-driven Operations Team Lead to manage day-to-day operational activities, drive process excellence, and lead a team to achieve business objectives. The ideal candidate will have strong people management skills, operational expertise, and a continuous improvement mindset.
Key Responsibilities
- Lead, mentor, and manage a team of operations associates to achieve productivity and quality targets.
- Monitor daily operations and ensure adherence to SLAs, KPIs, and compliance requirements.
- Drive process improvements and operational efficiency initiatives.
- Conduct regular team huddles, performance reviews, and coaching sessions.
- Analyze operational metrics and prepare performance reports for leadership.
- Handle escalations and ensure timely issue resolution.
- Collaborate with cross-functional stakeholders to improve service delivery.
- Support workforce planning, resource allocation, and capacity management.
- Ensure process documentation is maintained and updated.
Required Skills & Qualifications
- Bachelor's degree in any discipline.
- 5+ years of operations experience with at least 2 years in a Team Lead role.
- Strong people management and stakeholder management skills.
- Excellent analytical and problem-solving abilities.
- Experience managing SLAs, KPIs, productivity, and quality metrics.
- Proficiency in MS Excel and reporting tools.
- Strong communication and presentation skills.
Preferred Qualifications
- Experience in BPO, Shared Services, Business Operations, or Back-office Operations.
- Knowledge of Lean, Six Sigma, or process improvement methodologies.
- Experience handling client-facing operations is an added advantage.
Key Competencies
- Leadership & Team Management
- Operational Excellence
- Process Improvement
- Decision Making
- Stakeholder Management
- Performance Management
Location Preference: Bengaluru candidates or those willing to relocate.
Notice Period: Immediate joiners preferred.
Best Regards
Ramya V
Sourced from naukri