{"@context":"https://schema.org","@type":"JobPosting","title":"Team Lead","description":"

Hi Job Seekers,

We are hiring for a Contact Centre, for a position of a Team Leader- Operations at Bhubneshwar location!

Profile : Team Leader - ops

Salary slab is up to - 4.5 LPA

Roles & Responsibilities:

Lead, mentor, and motivate a team of Customer Service Associates to achieve performance goals.
Monitor team performance and ensure KPIs, SLAs, quality, and productivity targets are consistently met.
Conduct regular coaching sessions, feedback discussions, and performance reviews.
Handle customer escalations and ensure timely resolution with a focus on customer satisfaction.
Prepare and maintain daily, weekly, and monthly performance reports.

Interested candidates who meet the above criteria and can join immediately are encouraged to apply, For more details kindly connect : 9569902470 (Fauzia).

#Bpojobs #bhubneshwarjobs #Teamleader #hiringalerts #jobs #customerservice #Lead #Bhubneshwar #Csa

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