Team Lead

At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy.  We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth. Role Overview: Do you love building software that thrills your customers? Do you insist on the highest standards for the software your team develops?  Are you a progressive software engineer, an advocate of agile development practices, and a proponent of continuous improvement?  If this is you, then join an energetic team of engineers building next generation of solutions at PDI! As an engineering leader, you will lead Agile engineering resources & provide guidance from inception through release of major & point product releases, including ongoing maintenance.  You will be working closely with your product managers, product owners, engineering leaders, your team and other stakeholders. You will be leading developers, quality engineers and partnering with CloudOps, TechOps, UX Design other cross-functional functional groups to evolve our solutions while continuing to improve your teams’ adoption of SDLC processes, CI/CD integration, code quality & automation test coverage.

Key Responsibilities: Lead a team of up to 5 engineers in the same discipline (e.g. developers or testers...)

Own the escalation queue end-to-end: intake from Support, prioritization, assignment, and visibility to leadership

Coordinate with QA on regression coverage, release validation, and hotfix deployments

Track escalation metrics (volume, time-to-resolution, case categories, repeat-offender modules); use them to drive targeted investment — durable fixes, improved logging, better validation, refactors

Recruit & provide leadership, coaching & career planning for engineering talent

Be accountable for design decisions for new and existing application development, proactively escalating issues and seeking assistance to overcome obstacles

Partner with Product Management to consult on solution feasibility and high-level effort estimation

Communicate with customers to ensure that expectations and support needs are met

Provide architectural guidance to your teams towards our PDI Cloud & Platform strategy

Make recommendations for technology adoption and framework improvement, analyzing trends, patterns and best practices for software

Serve as the evangelist and custodian of technology, architecture, and product development practices

Participate in the design & implementation of production cloud grade services supporting high availability

Actively talent manage your team, providing career planning & performance improvement activities when needed

Qualifications: 10+ years of combined experience in software engineering, enterprise architecture and/or DevOps

Expert-level proficiency in C#, VB.NET, and T-SQL, with deep production experience on a WinForms and SQL Server application

Working experience with scaled software architecture & domain: performance, redundancy, failover, clustering, vertical scaling

Working experience with source code management patterns and DevOps automation

Proficient in API design, development & production operation

Working experience with at least one mainstream operating system and IP networking

Working experience managing production client & server code bases across one or more technology stacks

Working experience with production SQL schema design, queries & administration in one or more mainstream relational and/or no-SQL databases

Preferred: working experience with orchestration, automation, and configuration management processes & related DevOps tools & cloud platforms

Preferred: working experience with event-based systems, streaming architecture & related technologies

Highly motivated self-starter with a desire to help others and take action

Requires strong written and verbal communication skills with the ability to translate technical concepts into non-technical terms

Ability to independently work as a contributing member in a high-paced and focused team

Preferred Qualifications: Experience on a legacy codebase supporting production customers — not just greenfield work

Prior exposure to ERP, field-service, fuel/propane/HVAC, or distribution-industry software

Behavioral Competencies: Ensures Accountability

Manages Complexity

Communicates Effectively

Balances Stakeholders

Collaborates Effectively

PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career.  This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements.  Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.