Team Lead

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.   We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?    

Summary of role  Team Lead - PS Delivery We are looking for an experienced and people-focused Team Lead - PS Delivery to lead a team of consultants and drive high-quality delivery across customer and internal initiatives. This is an ideal opportunity for someone who enjoys developing people, improving delivery performance, and staying close enough to the work to provide hands-on support when needed. The role is designed around a clear balance of 70% people leadership and delivery oversight, and 30% individual contribution through selected consulting, escalation support, and key project involvement. What You'll Do As Team Lead - PS Delivery, you will play a central role in developing consultants, strengthening delivery standards, and ensuring the team consistently meets quality, customer, and business expectations. Lead, coach, and develop a team of consultants to deliver high-quality outcomes across professional services engagements. Set clear priorities, manage team performance, and create an environment of accountability, collaboration, and continuous improvement. Oversee workload planning, utilization, delivery quality, and operational performance across the team. Build strong relationships with internal stakeholders and customer-facing teams to support successful delivery. Identify delivery risks, capability gaps, and process improvement opportunities, and take action to address them. Contribute directly to selected projects, complex customer requirements, or escalation support where your expertise adds value.

Skills / Knowledge & Experiencehttps://hire.lever.co/jobs/postings?view=mine&status=open: You will likely be a strong fit if you have:

Proven experience leading or managing consultants, service delivery teams, or similar professional services roles.

Strong people leadership skills, including coaching, performance management, engagement, and development.

A solid understanding of delivery operations, utilization, service quality, and customer-focused execution.

The ability to balance multiple priorities, make sound decisions, and drive results through others.

Excellent communication and stakeholder management skills, with the confidence to work across teams and levels.

Experience using data, reporting, and operational insight to improve delivery performance.

Relevant experience in professional services, delivery operations, consulting, or customer-facing service environments.

Qualifications: Preferred background

An engineering degree, postgraduate qualification, or equivalent professional experience.

10+ years of overall professional experience, including at least 3+ years in people management or team leadership roles.

Working knowledge of coding, along with exposure to customer delivery, implementation, service operations, or process improvement environments.

Why join us?

This is a chance to step into a leadership role where you shape team performance, develop talent, and influence delivery excellence — while staying close to the work itself. If you are passionate about leading people, improving outcomes, and making a measurable impact in professional services, we would love to hear from you .

Why join us? We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.   An inclusive environment to thrive We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity.  We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.   Be rewarded for your efforts We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.   Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.   We are also an equal opportunity employer committed to building a diverse and inclusive workforce.  We value diversity and encourage candidates of all backgrounds to apply.   "At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity."