{"@context":"https://schema.org","@type":"JobPosting","title":"Team Lead","description":"

Service Team Leader Customer Service

Location: Bangalore

Experience: 3–6 Years

Key Responsibilities

Lead and manage a team of Customer Service Executives.
Drive team performance on Productivity, Quality, CSAT, and SLA.
Coach and mentor team members through regular feedback.
Handle customer escalations and ensure timely resolution.
Monitor attendance, adherence, and daily operations.
Coordinate with cross-functional teams to enhance customer experience.

Requirements

3–6 years of experience in Customer Service/BPO.
Minimum 1 year of experience as a Team Leader.
Strong leadership, communication, and people management skills.
Experience in performance management and customer escalations.
English & Kannada proficiency is mandatory.
Graduation is mandatory.

Interested candidates can share their updated resume at: E- roshani.ka@peopleinteractive.in | M- +91 9892539185

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