Team Lead
TP · Bengaluru · onsite · Posted today
₹3.0L - ₹5.0L PA2–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibilities
- Manage daily operations of the team, ensuring efficient use of resources and meeting performance targets.
- Oversee shrinkage management, CSAT improvement initiatives, and attrition reduction strategies.
- Develop and implement effective rostering plans to optimize staff scheduling and minimize overtime costs.
- Ensure seamless floor management by coordinating with other departments and maintaining high levels of customer satisfaction.
- Monitor KPIs such as AHT, SLA compliance, productivity metrics, and people management skills to drive business growth.
Desired Candidate Profile
- 2-7 years of experience in a similar role within the BPO industry.
- Strong understanding of KPI monitoring and metrics analysis for informed decision-making.
- Excellent communication skills for effective team coordination and leadership.
- Ability to manage multiple priorities simultaneously while maintaining attention to detail.
Contact HR: Yamanur K- [phone removed]
[email removed]
Sourced from naukri
Skills
CSATTeam CoordinationKPI MonitoringPeople Management Skillsteam coachingAttrition ManagementMetricsrosteringshift managementTeam HandlingFloor ManagementTeam MotivationTeam SupervisionTLProductivitySLAshrinkageTeam LeadingSLA ManagementKPIAhtKRA