BENGALURU · FULLTIME
Team Lead
FiveS Digital
Bengaluru · onsite · Posted 1d ago
Sourced from
₹3.0L - ₹3.5L PA1–3 yrsfulltimeBengaluru
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Section · 01
About this role
We are hiring - Team Leader – Email & Chat Support for E-commerce process.
Lead and manage a team of customer support executives handling email and chat processes.
Handle customer escalations
Ensure adherence to SLAs, TATs, and process guidelines.
Lead and manage a team of customer support executives handling email and chat processes.
Handle customer escalations
Ensure adherence to SLAs, TATs, and process guidelines.
Required Candidate profile
UG: Any GraduatePerks and benefits
Salary: 30,000–35,000 per monthSourced from naukri
Section · 02
Skills
CSATKPI MonitoringAttrition ManagementLead OperationsrosteringTeam Handlingperformance metricsTATSLAattritionshrinkageSLA ManagementAttrition ControlKPIKPI AnalysisKRA
Section · Company
About FiveS Digital
FiveS Digital
BPO
501
employees
2009
17 years old
Udaipur, Rajasthan
headquarters
₹2.2L PA avg
Avg at FiveS Digital
₹3L – ₹3.5L PA
This role
About
FiveS Digital specializes in digital transformation and customer experience solutions, employing local talent to enhance operational efficiency for diverse industries.
Industries
BPOIT Services & Consulting
Employee ratings
10 reviews
3.6/ 5
Culture
3.0
Career growth
3.0
Work-life
3.2
Employees rate it well for
Skill Development36Overall Company36
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