Team Lead

Key Roles & Responsibilities

1. Team Leadership & Management
   
• Lead, motivate, and manage the Academic Counselling team.
• Assign individual admission targets and monitor daily performance.
• Conduct daily team briefings, reviews, and performance discussions.
• Identify performance gaps and provide corrective guidance.
2. Admissions & Sales Performance
   
• Take responsibility for achieving individual and overall team admission targets.
• Monitor lead conversion rates, follow-ups, admission confirmations, and fee conversion.
• Personally handle high-potential leads, difficult enquiries, and admission closures when required.
• Develop effective strategies to improve admission numbers and sales productivity.
3. Training & Counsellor Development
   
• Train Academic Counsellors in course presentation, telecalling, student counselling, objection handling, and admission closing.
• Conduct regular role-play sessions and call-quality reviews.
• Guide underperforming counsellors and improve their conversion performance.
4. Lead Management & Coordination
   
• Ensure timely lead allocation, follow-ups, and proper CRM updates.
• Coordinate with the Digital Marketing team to improve lead quality and conversion.
• Track lead sources, pending follow-ups, and conversion performance.
• Prevent lead leakage and ensure maximum utilization of available enquiries.
5. Reporting & Accountability
   
• Maintain daily, weekly, and monthly sales performance reports.
• Monitor counsellor-wise admissions, conversion ratios, and target achievement.
• Submit regular performance updates and improvement plans to Management.
• Ensure accountability, discipline, and consistent sales activities within the team.

Qualification & Experience

• Bachelor's degree in any discipline; MBA in Marketing or Sales preferred.
• Minimum 35 years of experience in education sales, student admissions, academic counselling, or related sales roles.
• Prior experience in team handling, sales training, and target achievement preferred.
• Strong knowledge of telecalling, lead management, CRM, and admission conversion.
• Excellent communication, leadership, negotiation, and problem-solving skills.
• Proficiency in Malayalam and English.

Preferred Candidate Profile

• Proven track record of achieving sales or admission targets.
• Strong hands-on experience in student counselling and admission closing.
• Ability to train and improve the performance of a small sales team.
• Confident in handling student and parent enquiries.
• Result-oriented, disciplined, and capable of working under targets.
• Experience in educational institutions, training institutes, or skill-development organizations will be an advantage.

Performance Expectations

• Consistent achievement of monthly admission targets.
• Improvement in individual counsellor productivity and conversion rates.
• Effective lead utilization and follow-up management.
• Regular sales training and measurable team performance improvement.
• Accurate reporting and strong ownership of admission results.