Team Lead

Job Description Team Lead

Job Title: Team Lead

Department: Operation

Location: Bangalore

Company: Accutech Digital Review LLP

Job Summary

The Team Lead will be responsible for managing day-to-day team operations, monitoring productivity and quality, supporting team members, handling escalations, and ensuring that all assigned work is completed accurately and within defined timelines. The role requires effective team management, reporting, coordination, employee support, and communication with management and clients.

Key Responsibilities

1. Team Management

Manage the team and assign daily tasks based on workload and priorities.

Monitor team attendance, login/logout timings, availability, and adherence to schedules.

Ensure discipline, teamwork, and a positive working environment.

Support team members with work-related queries and challenges.

Monitor individual and team performance against defined targets and KPIs.

Guide Team Leads/Team Members and ensure effective task execution.

Motivate team members and encourage continuous performance improvement.

2. Operations Management

Ensure daily operational activities are completed within the defined timelines.

Monitor workflow, productivity, and overall process performance.

Ensure adherence to company processes, policies, and operational guidelines.

Identify operational gaps, delays, and bottlenecks and take appropriate corrective action.

Ensure smooth and efficient day-to-day functioning of the process.

3. Reporting & Documentation

Prepare and maintain daily, weekly, and monthly productivity and performance reports.

Share regular updates with the Manager/Assistant Manager and relevant stakeholders.

Report operational issues, escalations, delays, and performance concerns to management.

Maintain accurate records, documents, trackers, and other operational reports.

Review reports and data for accuracy before submission.

Provide project/process status updates to management and clients when required.

4. Quality Monitoring & Inspection

Monitor the quality and accuracy of team members' work.

Conduct regular quality checks, audits, and inspections as required.

Identify errors, process gaps, and recurring issues.

Provide timely and constructive feedback to team members.

Ensure compliance with defined quality standards, SLAs, processes, and company guidelines.

Work with team members to reduce errors and improve overall quality.

5. Training & Employee Support

Train and support new employees during the onboarding and process-learning period.

Provide process guidance and clarify work-related queries.

Identify training and performance improvement requirements.

Support employees in improving productivity, quality, and process knowledge.

Conduct coaching and feedback sessions when required.

Motivate and encourage team members to achieve their targets.

6. Escalation & Issue Handling

Handle internal and client-related escalations professionally and within defined timelines.

Resolve team conflicts and operational issues effectively.

Investigate the root cause of recurring issues and implement corrective actions.

Escalate critical issues to the appropriate management level when required.

Ensure timely follow-up and closure of escalations.

7. Coordination & Communication

Coordinate with different departments to ensure smooth workflow and timely completion of activities.

Communicate management instructions, process updates, and changes to the team.

Attend team, client, and management meetings as required.

Schedule and coordinate meetings, follow-ups, and action items.

Maintain clear and professional communication with internal and external stakeholders.

8. Client & Management Communication

Participate in client calls and meetings when required.

Respond to client queries and operational concerns.

Provide accurate project/process updates to clients and higher management.

Maintain professional relationships with clients and stakeholders.

Ensure management is promptly informed about significant operational risks, delays, or escalations.

9. Process Improvement

Identify opportunities to improve productivity, quality, and operational efficiency.

Suggest and implement process improvement ideas.

Analyze recurring errors, delays, and productivity issues.

Support initiatives that improve workflow, turnaround time, quality, and customer satisfaction.

Ensure continuous adherence to and improvement of process standards.

Key Performance Indicators (KPIs)

Team productivity and target achievement

Quality and accuracy of work

Attendance and schedule adherence

SLA/TAT adherence

Error and escalation rate

Employee performance and improvement

Timely and accurate reporting

Process compliance

Client satisfaction and issue resolution

Process improvement and operational efficiency

What We Offer:

• A dynamic and collaborative digital work environment.
• Opportunities for professional growth and upskilling.
• Health Insurance
• Annually salary increments.
• Contact Person: Shanthi-HR
• Contact Number: [phone removed]
• Location: 3C, 702, 3rd Cross Rd, HRBR Layout 1st Block, HRBR Layout, Kalyan Nagar, Bengaluru, Karnataka 560043