BENGALURU · FULLTIME
Team Lead
Infosys BPM
Bengaluru · onsite · Posted 5d ago
Sourced from
Undisclosed4–6 yrsfulltimeBengaluru
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Section · 01
About this role
Roles & Responsibilities
4-6 years of risk and fraud management experience Conduct process training activities such as, but not limited to, new hire training, process refresher training, cross-skilling and other activities that provide learning opportunities for the team. Cascade information and escalate issues that will impact the team and/or its customers. Facilitate testing activities for any new GP products or systems launched by the business Conduct random quality checks for each analyst to assist the Team Lead in identifying areas for improvement needed to manage team and individual quality performance. Review errors by the team and ensure that each incident is documented, resolved, and opportunity areas are addressed accordingly. Create case briefs and quality finding write-ups Ensure that SOPs are kept up-to-date and cascaded to the team. Ensure that SLAs are consistently met by: 1. Assisting the Team Lead in monitoring the daily queues.2. Maintaining the team's weekly MI. Handle merchant escalations. Perform tasks and/or projects assigned by the Manager/Director as and when necessary. Supporting the delivery of the Worldwide Risk Team's projects and business initiatives. Recommend Risknet enhancements and process improvements in relation to the detection and prevention of high risk and fraudulent activity.Educational RequirementGraduateService LineBPO Service Line
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Section · 02
Skills
itsmIncident ManagementITILFraud ManagementProblem managementSLASMonitoringChange Managementteam managementEscalationsProject ManagementoperationsTeam LeadingbpoSLA ManagementriskProcess Trainingquality check
Section · Company
About Infosys BPM
Infosys BPM
BPO
12.9k+
employees
2002
24 years old
Bangalore/Bengaluru, Karnataka
India
About
Infosys BPM, the business process management subsidiary of Infosys Limited, provides end-to-end transformative Digital BPM services for global enterprises.
Industries
BPOFinancial Services
Employee ratings
12,063 reviews
3.5/ 5
Culture
3.6
Career growth
2.7
Work-life
3.5
Employees rate it well for
Salary2773Work Environment1236Job Security1220Work Culture1197Senior Management830
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