Team Lead

Job description-

Roles and Responsibilities :

• Lead a team of customer service representatives to achieve daily, weekly, and monthly targets.
• Monitor and analyze key performance indicators (KPIs) such as AHT, CSAT, SLA, shrinkage, attrition rates to identify areas for improvement.
• Develop strategies to reduce shrinkage and attrition rates while maintaining high levels of customer satisfaction.
• Ensure timely resolution of customer complaints and issues through effective communication with customers.

Job Requirements :

4-7 years of experience in BPO or call center environment.

Inbound Process

OK for Rotation shift (Night aswell)

READY TO RELOCATE FOR LUCKNOW

2 Male 1 Female