Team Lead |

iStreet Network Limited
Job Description Team Lead Product Delivery
Company
Status
iStreet Network Limited
Full time, Employee
10+ years
Location
Mumbai
Job Category
Career Level
Computers, Software
Experienced (Lead, Manager)
Relevant Work
Experience
Education Level
Bachelor's degree or higher in Computer Science, Engineering
Roles &
Responsibilities
Develop a deep understanding of the Heal solution suite and its capabilities
through training and hands-on experience. Major responsibilities in the lifecycle
of client deployment process for each phase:
Discovery

Understand & document client application landscape and infrastructure
Get details of known application, infrastructure outages and pain points
Understand customers requirements and translate them to specific
monitoring requirements.
Solution

Review the plan and get sign-off from the client project manager

Hands-on implementation and configuration of Heal to monitor the
client Applications & infrastructure

Ensure on time delivery of tasks and completion of Heal
implementation milestones
Technical Value Add

Analyse the alerts and issues identified by Heal to prepare a
detailed Root Cause Analysis report


Fine tune Heal configuration based on analysis of alerts
Provide insights to Client on changes, enhancements required
in their infrastructure based on analysis of Heal alerts
Train client / Appnomic monitoring team on features of Heal and
using it to proactively monitor performance in their environment as
well as use the product to identify bottlenecks as needed
Document best practices in deploying Heal in customer environments


Sustenance

Track the support requirements and interface with the Heal support
team for quick resolutions


Manage the Heal patch updates and upgrades on an ongoing basis
Ensure and document full deployment of Heal product in client's
environment




Continuously monitor and improve the deployments.
Troubleshooting configuration/environment/application server issues.
Lead regular meetings with clients and internal stakeholders.
Provide feedback to engineering and product management team to
improve features of the product and packaging

Skill
Requirement


Must have 5 years of experience, preferably a part of it in the IT
Management / Application Performance Management area
Must have exp in following technologies: WebSphere Application Server,
Jboss,
Kubernetes, Openshift, Jenkins, Splunk, APM Tools, Apache, IHS server, Datapower
Administrator on AIX, Linux, and Windows Platforms.

Should have at least 3 years experience in one of the Unix based
operating systems - Linux, AIX, Solaris & HPUX




Must have knowledge of Dockers, OpenSearch, ELK, Grafana
Should have exp in handing the team.
Must have Client handling skills
Should be familiar with basic tasks of any one of the databases such as
MySQL, Oracle, MSSQL Server



Good to have exposure to Flink and Cassandra
Good to have exposure to AI / ML
Good to have knowledge of Nomad, Consul, Couchbase, KeyCloak,
HAProxy


Should have at least 3 years experience in one of the database systems.
Must be able to independently write and trouble-shoot scripts in Shell /
Bash / Perl / SQL

Exposure to 1 or more of the following business domains (Must have
had a client in any of the domains, in the career history): Banking /
Ecommerce / Manufacturing


Should be able to create and run basic database SQL queries or
Stored Procedures or Oracle Replication
Must be able to gather requirements from customers and translate it
into clear SOW documents



Knowledge of Database tuning & Data lifecycle management
Basic System Administrator skills (shell scripting / automation).
Experience in Windows Server operating system and administration
skills is an added advantage.


Experience working on distributed enterprise software products
3 years of experience in customer-facing positions as a professional
services consultant or implementation engineer
Prior development background in J2EE or .Net stack is a strong plus