Team Lead

Role & responsibilities

Lead day-to-day delivery and team performance; allocate workload and balance resources; monitor SLA, turnaround time, quality, productivity and utilization; review campaign intake, launch readiness and delivery health; manage escalations and risks; coach team members; enforce SOPs, QA and documentation standards; support onboarding, cross-skilling, resource planning, business continuity and continuous improvement

Preferred candidate profile

5-8 years in Digital Marketing Operations, Advertising Operations, Campaign Management, Media Operations, or related delivery environments; minimum 1-2 years leading teams or managing operational delivery

Client-specific intake and fulfillment workflows; service tiers; internal tools, dashboards and reports; escalation matrix; documentation and change-control standards

Digital advertising campaign operations; team and workload management; SLA, quality, productivity and utilization management; campaign lifecycle, insertion orders, setup, optimization, QA and reporting; escalations and risk management; coaching and performance management; operational reporting and analytical problem solving

Please note:

Night Shifts

5 Days Working

2 rotational week off

Excellent Communication Skills Required