GURUGRAM · FULLTIME
Team Lead
IIFL Home Finance
Gurugram · onsite · Posted 13d ago
Sourced from
Undisclosed3–10 yrsfulltimeGurugram
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Section · 01
About this role
The Lead - Contact Centre will be responsible for managing end-to-end contact centre operations, ensuring superior customer experience, service quality, team productivity, regulatory compliance, and efficient resolution of customer queries across inbound and outbound channels. The role will drive operational excellence, customer satisfaction, and continuous process improvements while leading a high-performing team.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer ExperienceOutboundoperationscomplianceinbound
Section · Company
About IIFL Home Finance
IIFL Home Finance
NBFC
4.6k+
employees
Gurgaon / Gurugram, Haryana
India
₹6.6L PA avg
Avg at IIFL Home Finance
About
Provides a variety of financial services including loans and advisory, aiming to meet diverse client needs with convenient financial solutions.
Industries
NBFCFinancial Services
Employee ratings
10 reviews
3.8/ 5
Culture
4.0
Career growth
3.4
Work-life
4.2
Employees rate it well for
Overall Company38Compensation & Benefits37
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