Team Lead

JOB DESCRIPTION Team Leader (Night Shift)

Key Responsibilities and Duties

As a Team Leader, you are responsible for managing the team and ensuring production and quality targets are met. Identify issues proactively, enhance team capability, maintain accountability of team members, support client communication, and ensure a thorough understanding of all production processes.

Knowledge, Skills and Abilities

• Exceptional verbal, interpersonal, and written communication skills
• Organized, detail-oriented, and self-motivated
• Professional presentation and stakeholder management skills
• Strong problem-solving and analytical ability
• Strong leadership and team development capability
• Ability to maintain effective relationships with internal teams and management
• Professional and positive attitude
• Good computer skills and basic troubleshooting ability

Essential Functions

• Production monitoring and continuity
• Review production and quality reports
• Lead daily standing meetings and provide solutions
• Work allocation and workload management
• Issue identification and escalation management
• Quality assurance ownership
• Communication with leadership and stakeholders
• Month-end reporting and closure activities

Eligibility Criteria

Experience Range: 8+ years in Revenue Cycle Management (RCM).

Current Designation: Assistant Team Leader (ATL) or Lead Associate (LA).

Domain: US Healthcare – Medical Billing