Team Lead

-Job Title:  Team Lead Central Operations / Quick Commerce (G7)

- Location: ETV Campus Flipkart Head Office, Bellandur , Bangalore

-Work Mode: Onsite

Key Responsibilities:

1. Operational Excellence & Partner Management:

- 3PL/Franchisee Management: Serve as the primary point of contact and owner for all operational aspects related to our 3PL and Franchisee partners for Dark Store and Last-Mile operations.

- Vendor Management: Establish, implement, and maintain robust Vendor Management frameworks, including defining SLAs, performance monitoring, and ensuring partner compliance with Flipkart's operational standards, quality, and technology adoption.

- Key Account Management: Utilize prior experience in Key Account Management to build and sustain strong, collaborative, and long-term relationships with strategic 3PL and Franchisee partners, optimizing mutual growth and efficiency.

2. Network Expansion & Infrastructure Setup:

- Site Finalization & Real Estate Coordination: Work closely with the Real Estate team to scout, evaluate, and finalise new sites for Dark Store launch, ensuring suitability based on demographic, operational, and financial criteria.

- Infra Setup & Project Management: Lead and oversee the end-to-end infra set up for new Dark Stores, coordinating cross-functionally (e.g., procurement, tech, civil works) to ensure timely and cost-effective launch readiness.

3. Financial Acumen & Profitability:

- Financial Planning: Develop and manage the Capital Expenditure (CAPEX) planning for network expansion and the Operating Expenditure (OPEX) budget for running the Dark Store and Last-Mile operations.

- P&L Ownership: Deeply understand and influence the P&L (Profit & Loss) for the operating region/network, identifying cost-saving opportunities, and driving revenue-accretive strategies through operational efficiency.

4. Performance Management & Metrics:

- Metric Ownership: Own and drive key operational and financial metrics across the 3PL/Franchisee network, including Delivery Time, Fulfillment Rate, Order Accuracy, Operating Cost Per Order, and Partner Satisfaction.

- Analytical Drive: Utilize strong analytical skills to deep-dive into performance data, identify bottlenecks, forecast capacity needs, and implement data-backed process improvements and strategic initiatives.

5. Leadership & People Management:

- Team & Partner Leadership: Exhibit exceptional people management skills to lead and motivate both internal operations teams and partner staff, fostering a culture of high performance and accountability.