Team Lead
Sitel · Mumbai · onsite · Posted 21d ago
About a minute. You'll make an account on the way through.
About this role
Role & responsibilities
We are currently hiring for the Team Leader - Operations for a US ISP Technical Voice Process.
Job Details
Shift Timings :US Shift
Working Days : 5 days a week
Work mode : Onsite Role
Weekly Off : Rotational Shift & 2 Rotational off.
Experience : Minimum 3 Years of mandatory including at least 1 year of Team Leader experience.
Communication: Excellent English Communication Skills (verbal and written).
Key Responsibilities:
Attrition & Shrinkage Management.
People Management & Development
Coaching and Performance
Metric Control and Adherence
Bottom Quartile Management
Process and Policy Governance
Client and Stakeholder Reporting
Target Achievement
Preferred candidate profile
Sourced from naukri
Skills
About Foundever
Sitel
BPO
5.9k+
employees
1985
41 years old
Mumbai, Maharashtra
India
₹3.4L PA avg
Avg at Foundever
₹5.5L – ₹7.5L PA
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Work-life
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