Team Lead

1. Team Leader (TL) - Telesales

Department: Telesales

Location: Noida

Employment Type: Full-Time

Reports To: Tele sales Manager

Job Overview:

We are seeking an experienced and dynamic Team Leader for our Telesales vertical. The ideal candidate will be responsible for managing a team of telecallers, driving insurance sales (Motor, Health, Life), and ensuring overall team targets are met. You will play a crucial role in mentoring the team, monitoring call quality, and implementing strategies to maximize conversion rates.

Key Responsibilities:

• Team Management: Lead, train, and motivate a team of 15-20 telecallers to achieve daily, weekly, and monthly sales targets.
• Performance Monitoring: Track individual and team KPIs (Call Volume, Talk Time, Conversion Rate, Premium generated).
• Call Quality & Coaching: Conduct regular call audits, provide constructive feedback, and identify training needs to improve communication and pitch effectiveness.
• Sales Strategy: Assist the management in formulating telesales strategies, script optimizations, and objection-handling techniques.
• Escalation Handling: Resolve customer escalations effectively to ensure high customer satisfaction and policy issuance.
• Reporting: Prepare and present accurate performance reports (MIS) to senior management.
• Compliance: Ensure the team adheres to all IRDAI guidelines, internal policies, and quality standards during customer interactions.

Requirements:

• Minimum 3-5 years of experience in Telesales/Outbound sales, with at least 1-2 years in a Team Leader role.
• Prior experience in the Insurance sector (Motor, Health, or Life) is highly preferred.
• Strong leadership and people management skills with a proven track record of meeting targets.
• Proficiency in CRM software and MS Office (especially Excel for MIS reporting).
• High energy, target-oriented, and able to work in a high-pressure environment.