Team Lead
TP · Bengaluru · onsite · Posted 23d ago
₹2.5L - ₹4.0L PA1–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Team Lead - Customer Support | Bangalore (Electronic City)
TP is Hiring!
Position: Team Lead
Location: Bangalore, Electronic City
Qualification: Graduate
Salary: Up to 5 LPA
Joining: Immediate Joiners Preferred
Experience: On-paper Team Lead experience mandatory
Key Responsibilities:
- Lead and manage a team of customer support associates.
- Drive team performance on KPIs such as AHT, SLA, CSAT, and Productivity.
- Handle customer escalations and ensure timely resolution.
- Monitor daily operations and maintain service quality standards.
- Analyze performance metrics and implement improvement plans.
- Support employee engagement, coaching, and attrition management.
Requirements:
- Prior experience as an on-paper Team Lead in a BPO/Customer Support environment.
- Strong people management and communication skills.
- Experience managing performance metrics and team targets.
Interested candidates can apply immediately.
Email:- [email removed]
Ph No:- [phone removed]
Thanks
Ramya V
Sourced from naukri
Skills
Customer ServiceCSATCustomer EscalationCustomer SupportCustomer CareMetricsInbound ProcessInbound CallsSLAattritionshrinkageE-commerceEscalationsTeam LeadingbpoSLA ManagementCall Center Operationsvoice processAttrition ControlKPIAhtKRA