Team Lead
Voyage Trip Planner · Chandigarh · onsite · Posted 24d ago
₹7.0L - ₹9.0L PA8–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
KEY RESPONSIBILITIES:
- Manage Live Chat Volume, AHT & SLA
- Lead the floor & provide real-time agent support
- Handle agent performance, shifts & breaks
- Manage crisis & flight disruption escalations
- Strong knowledge of Fare Construction & Upsell Matrix
- Drive sales, productivity & customer experience
Sourced from naukri
Skills
Team HandlingTarget AchievementSales Strategyrevenue generation