Team Lead

Were Hiring for our Client | Team Leader Visa Process

Location: Navi Mumbai ( Ghansoli)
Role: Team Leader – Visa Process
Process: International Voice Process
CTC: Up to 7.2 LPA
Qualification: Graduate
TL Experience: 1–2 years

Key Responsibilities

• Lead and manage a team handling international customer queries.
• Handle 85% voice and 15% email customer interactions.
• Ensure timely and effective resolution of customer queries and concerns.
• Monitor and achieve contractual SLAs and KPIs.
• Handle complex customer issues and escalations.
• Drive team performance, quality, productivity and customer satisfaction.
• Ensure adherence to process guidelines and company standards.
• Use relevant customer support tools and applications effectively.

What We’re Looking For

• Graduate with experience in an international customer service/contact center environment.

• 1–2 years of Team Lead experience; candidates with around 1 year of TL experience can also be considered.

• Strong communication and problem-solving skills.

• Experience handling international customers through voice.

• Good understanding of SLA, KPI and customer service metrics.

• Visa/Immigration process experience will be an added advantage.

Interested candidates can share their CVs on

[email removed]

contact : Gayatri : [phone removed]

Ishika : [phone removed]